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Fitting the Pieces Together: A Guide to Office Operations for the Liquid Waste, Portable Toilet & Septic Pumping Industries |
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This market segment consists of those residential customers who have their septic tanks pumped on a regular basis as a maintenance procedure. This type of service can be very profitable if you can schedule the call to make several stops in the same area and in the correct order so that you minimize your trips to the dump. In order to take advantage of this type of customer you need to implement the following procedures:
Know where and when you have committed your drivers and trucks to work in the future.
Use regular reminders by date and area so that you have a good mixture of customers who can be scheduled and customers who need same-day service.
Manage new customer calls to see if you can schedule the service rather than handle on the same day, i.e., promise service when you are already in the customers area.