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Fitting the Pieces Together: A Guide to Office Operations for the Liquid Waste, Portable Toilet & Septic Pumping Industries |
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This is the customer we have been discussing. Their septic system is broken and they need immediate help. These customers require same day service. This usually means extra travel time and extra trips to the dump to off-load. This travel time comes from not being in the area and the extra trips to the dump comes from partial loads without sufficient room to handle the next customer. If a job usually takes about 1.25 hours, the extra travel time and partial trips to the dump may easily add ¾ to an 1 hour on average to same-day service in addition to the increase septage charge due to dumping a partial load. A good question to ask yourself is: If it costs more to handle same-day service, do you charge more?