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Fitting the Pieces Together: A Guide to Office Operations for the Liquid Waste, Portable Toilet & Septic Pumping Industries |
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Having a service contract with your customer has the following benefits:
Decreases the costs of servicing customers because travel time between jobs which are close together is reduced.
Provides dependable source of revenue.
Prevents the customer from ‘shopping" around to the competition.
Gives more stable companies a stronger sales position, since the customer expects that you will be around in three years to complete the contract.
If you decide to try this approach, several operational issues need to be looked at carefully so that the service actually generates a profit. The following are some of the major issues:
Terms of Service
Billing
Dispatch
Manual vs. Computers for Office Practices
Risk
Market share
How Much to Charge