Acknowledgments

My appreciation goes first to the many people I have worked with throughout the years who have asked the questions which caused me to write this book. There is no single correct way to run a business and the rich variety of my clients’ needs and circumstances is continually providing me with new insights and opportunities.

I would like to extend a special thanks to Jess Thompson who introduced me to the waste management industry.

In addition, I would like to thank those who have been a direct help in creating this book, especially Pamela J. Smith, the graphic arts designer, and Meryl Smith, book layout and editing.