Support > Frequently Asked Questions

Common questions about using our software.

Q. We have some customers who insist that we bill them in arears rather than in advance. Is there any way that we can handle both types of customers?

A. We recommend that you bill in advance for services. At the beginning of each month you should send out you invoices for the current month. By setting the terms on the customer to either:

• Upon receipt
• Net 10
• Net 30

you should receive your payment within the current month. If you have customers that must pay after service is supplied, then set the terms of the invoice to NET30 and still send the invoice at the beginning of the month.

If you have a special group of customers that you want to bill at a different time, you can do this by setting the Bill type field. Recommended settings are as follows:

Blank thru A = standard billing category of the majority of your customers. B-Z = Used for any other categories.

When you run the bulk billing process by selecting billing type/period you can limit the selection of customers that are considered for generation of an invoice.

blank thru Z = all customers blank thru A = standard billing customers G thru G = Special billing or government customer periods R thru R = Billing in arears

By running the bulk billing process for each category you can use different billing methods for different customers.

Q.Is there any way to have the starting invoice numbers for the portable toilet system begin where our old system left off?

A. Yes. After you have entered the opening balances for your customers, run the utility in menu option "/Help/Utilities/Create opening balance invoices". You can enter a starting invoice number and the TAC system will number all future invoices from that point on.

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