Integrated Text Messaging

Total Activity Control now supports integrated text messaging to enable office staff to send messages such as work orders and driving directions to drivers’ cell phones. This integration will give order takers and service dispatchers an easy, inexpensive way to send important service route updates or new orders to their drivers.  Text messages can be saved to the cell phone so that the driver can re-read the message and not have to remember or write down a service address.  The driver can also reply to the email and verify receipt.

Most new cell phones can send and receive text messages.  Text messaging can be enabled on cellular service accounts for a small fee, but each service varies, so plans need to be checked. Messages are usually limited to 100-200 characters. (A typical name and address will be 50-70 characters.) The Total Activity Control system will provide special short formats for work orders and other messages, and will store cell phone number emails for drivers.  In order to stay within the limits of the cellular provider’s message limits, messages that are longer than 120 characters will be broken up into short text messages, to a maximum of 3 messages, or 360 characters.

Some examples of the format and message lengths for common U.S. provider are:

Carrier

text message email address

Message Length*

Alltel

10DigitPhoneNumber@message.alltel.com

116 Characters

AT&T

10DigitPhoneNumber@mobile.att.net

110 Characters

Boost Mobile

10DigitPhoneNumber@myboostmobile.com

120 Characters

Cingular

10DigitPhoneNumber@mobile.mycingular.com

160 Characters

Metrocall

10DigitPhoneNumber@page.metrocall.com

120 Characters

Metro PCS

10DigitPhoneNumber@mymetropcs.com

120 Characters

Nextel

10DigitPhoneNumber@messaging.nextel.com

126 Characters

Sprint PCS

10DigitPhoneNumber@messaging.sprintpcs.com

160 Characters

T-Mobile

10DigitPhoneNumber@tmomail.net

140 Characters

Virgin Mobile

10DigitPhoneNumber@vmobl.com

160 Characters

Verizon

10DigitPhoneNumber@vtext.com

160 Characters

*This information may not be current.  Check with your provider.

A more complete list of U.S. and international carriers and their text message addresses and lengths can be found at the end of this article.

A typical scenario using this feature would be as follows:

1. Order taker creates a text message work order for a driver.

2. TAC dispatches the messages to the driver’s cell phone email.

3. The driver’s phone beeps that there is a message.

4. The driver reads the message and sends a reply to the order taker.

5. The order taker sees the reply in his/her email, confirming that the driver has the message.

6. When the driver completes the service, he sends another text message to the order taker by replying again to the first message.

7. The order taker now has a record that the driver has completed the service.

 

 

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Service Providers

The following text messaging service providers are supported.

Aliant (NBTel, MTT, NewTel, and Island Tel) (from: 11, msg: 140, total: 140)
Enter your phone number. Message is sent to number@chat.wirefree.ca

Alltel (from: 50, msg: 116, total: 116)
Enter your phone number. Goes to number@message.alltel.com.

Ameritech (ACSWireless) (from: 120, msg: 120, total: 120)
Enter your phone number. Goes to number@paging.acswireless.com

Arch Wireless (from: 15, msg: 240, total: 240)
Enter your phone number. Sent via http://www.arch.com/message/ (assumes blank PIN)

AU by KDDI (from: 20, msg: 10000, total: 10000)
Enter your phone number. Goes to username@ezweb.ne.jp

BeeLine GSM (from: 50, msg: 255, total: 255)
Enter your phone number. Goes to number@sms.beemail.ru

Bell Mobility Canada (from: 20, msg: 120, total: 120)
Enter your phone number, including the 1 prefix. Goes to number@txt.bellmobility.ca

Bellsouth (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to number@bellsouth.cl

BellSouth Mobility (from: 15, msg: 160, total: 160)
Enter your phone number. Goes to number@blsdcs.net

Blue Sky Frog (from: 30, msg: 120, total: 120)
Enter your phone number. Goes to number@blueskyfrog.com

Boost (from: 30, msg: 120, total: 120)
Enter your phone number. Goes to number@myboostmobile.com

Cellular South (from: 50, msg: 155, total: 155)
Enter your phone number. Messages are sent to number@csouth1.com

CellularOne (Dobson) (from: 20, msg: 120, total: 120)
Enter your phone number. Goes to number@mobile.celloneusa.com

CellularOne West (from: 20, msg: 120, total: 120)
Enter your phone number. Goes to number@mycellone.com

Centennial Wireless (from: 10, msg: 110, total: 110)
Enter your phone number. Sent via http://www.centennialwireless.com

Cincinnati Bell (from: 20, msg: 50, total: 50)
Enter your phone number. Goes to number@gocbw.com

Cingular (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to number@mobile.mycingular.com

Cingular Blue (formerly AT&T Wireless) (from: 50, msg: 150, total: 150)
Enter your phone number. Goes to number@mmode.com

Cingular IM Plus/Bellsouth IPS (from: 100, msg: 16000, total: 16000)
Enter 8 digit PIN or user name. Goes to @imcingular.com

Cingular IM Plus/Bellsouth IPS Cellphones (from: 100, msg: 16000, total: 16000)
Enter phone number. Goes to @mobile.mycingular.com

Claro (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to number@clarotorpedo.com.br

Comviq (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to number@sms.comviq.se

Dutchtone/Orange-NL (from: 15, msg: 150, total: 150)
Enter your phone number. Messages are sent to number@sms.orange.nl

Edge Wireless (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@sms.edgewireless.com

EinsteinPCS / Airadigm Communications (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@einsteinsms.com

EPlus (from: 20, msg: 480, total: 480)
Enter your phone number. Goes to number@smsmail.eplus.de.

Estonia Mobile Telefon (from: 20, msg: 160, total: 160)
Enter your phone number. Sent via webform.

Fido Canada (from: 15, msg: 140, total: 140)
Enter your phone number. Goes to number@fido.ca.

Golden Telecom (from: 20, msg: 160, total: 160)
Enter your phone number or nickname. Messages are sent to number@sms.goldentele.com

Idea Cellular (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@ideacellular.net

Kyivstar (from: 30, msg: 160, total: 160)
Sent by addressing the message to number@sms.kyivstar.net

LMT (from: 30, msg: 120, total: 120)
Enter your username. Goes to username@sms.lmt.lv

Manitoba Telecom Systems (from: 20, msg: 120, total: 120)
10-digit phone number. Goes to @text.mtsmobility.com

Meteor (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to number@sms.mymeteor.ie

Metro PCS (from: 20, msg: 120, total: 120)
10-digit phone number. Goes to number@mymetropcs.com

Metrocall Pager (from: 120, msg: 120, total: 120)
10-digit phone number. Goes to number@page.metrocall.com

MobileOne (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to number@m1.com.sg

Mobilfone (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to number@page.mobilfone.com

Mobility Bermuda (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to number@ml.bm

MTS Primtel (from: 20, msg: 160, total: 160)
Enter your phone number. Sent via web gateway.

Aliant (NBTel, MTT, NewTel, and Island Tel) (from: 11, msg: 140, total: 140)
Enter your phone number. Message is sent to number@chat.wirefree.ca

Netcom (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to number@sms.netcom.no

Nextel (from: 50, msg: 126, total: 126)
10-digit phone number. Goes to 10digits@messaging.nextel.com. Note: do not use dashes in your phone number.

NPI Wireless (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to number@npiwireless.com.

NTC (from: 20, msg: 160, total: 160)
Enter your phone number. Sent via web gateway.

O2 (formerly BTCellnet) (from: 20, msg: 120, total: 120)
Enter O2 username - must be enabled first at http://www.o2.co.uk. Goes to username@o2.co.uk.

O2 M-mail (formerly BTCellnet) (from: 20, msg: 120, total: 120)
Enter phone number, omitting initial zero - must be enabled first by sending an SMS saying "ON" to phone number "212". Goes to +44[number]@mmail.co.uk.

Optus (from: 20, msg: 114, total: 114)
Enter your phone number. Goes to @optusmobile.com.au

Orange (UK) (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to @orange.net. You will need to create a user account at orange.net first.

Oskar (from: 20, msg: 320, total: 320)
Enter your phone number. Goes to @mujoskar.cz

Other (from: 15, msg: 100, total: 100)
If your provider isn't supported directly, enter the email address that sends you a text message in phone number field. To be safe, the entire message is sent in the body of the message, and the length limit is really short. We'd prefer you give us information about your provider so we can support it directly.

Pacific Bell Cingular (from: 20, msg: 120, total: 120)
10-digit phone number. Goes to @mobile.mycingular.com

Pagenet (from: 20, msg: 220, total: 240)
10-digit phone number (or gateway and pager number separated by a period). Goes to number@pagenet.net.

PCS Rogers (from: 20, msg: 125, total: 125)
10-digit phone number. Goes to number@pcs.rogers.com. Requires prior registration with PCS Rogers.

Personal Communication (Sonet) (from: 20, msg: 150, total: 150)
Enter your phone number. Goes to sms@pcom.ru with your number in the subject line.

Plus GSM Poland (from: 20, msg: 620, total: 620)
10-digit phone number. Goes to number@text.plusgsm.pl.

Powertel (from: 20, msg: 120, total: 120)
10-digit phone number. Goes to number@ptel.net

Primtel (from: 20, msg: 150, total: 150)
Enter your phone number. Goes to number@sms.primtel.ru

PSC Wireless (from: 20, msg: 150, total: 150)
Enter your phone number. Goes to number@sms.pscel.com

Qualcomm (from: 20, msg: 120, total: 120)
Enter your username. Goes to username@pager.qualcomm.com

Qwest (from: 14, msg: 100, total: 100)
10-digit phone number. Goes to @qwestmp.com

Safaricom (from: 15, msg: 160, total: 160)
Goes to @safaricomsms.com

Satelindo GSM (from: 15, msg: 160, total: 160)
Goes to @satelindogsm.com

SCS-900 (from: 15, msg: 160, total: 160)
Goes to @scs-900.ru

Simple Freedom (from: 15, msg: 160, total: 160)
Goes to @text.simplefreedom.net

Skytel - Alphanumeric (from: 15, msg: 240, total: 240)
Enter your 7-digit pin number as your number and your message will be mailed to pin@skytel.com

Smart Telecom (from: 15, msg: 160, total: 160)
Enter your phone number. Goes to @mysmart.mymobile.ph

Smarts GSM (from: 11, msg: 70, total: 70)
Enter your phone number. Sent via http://www.samara-gsm.ru/scripts/smsgate.exe

Southern Linc (from: 15, msg: 160, total: 160)
Enter your 10-digit phone number. Goes to @page.southernlinc.com

Sprint PCS (from: 15, msg: 160, total: 160)
Enter your 10-digit phone number. Goes to @messaging.sprintpcs.com

Sprint PCS - Short Mail (from: 15, msg: 1000, total: 1000)
Enter your phone number. Goes to @sprintpcs.com

SunCom (from: 18, msg: 110, total: 110)
Enter your number. Email will be sent to number@tms.suncom.com.

SureWest Communications (from: 20, msg: 200, total: 200)
Enter your phone number. Message will be sent to number@mobile.surewest.com

SwissCom Mobile (from: 20, msg: 10000, total: 10000)
Enter your phone number. Message will be sent to number@bluewin.ch

T-Mobile Germany (from: 15, msg: 160, total: 160)
Enter your number. Email will be sent to number@T-D1-SMS.de

T-Mobile Netherlands (from: 15, msg: 160, total: 160)
Send "EMAIL ON" to 555 from your phone, then enter your number starting with 316. Email will be sent to number@gin.nl

T-Mobile UK (from: 30, msg: 160, total: 160)
Messages are sent to number@t-mobile.uk.net

T-Mobile USA (from: 30, msg: 160, total: 160)
Messages are sent to number@tmomail.net

T-Mobile USA (Sidekick) (from: 30, msg: 10000, total: 10000)
Messages are sent to username@tmail.com

Tele2 Latvia (from: 20, msg: 160, total: 160)
10-digit phone number. Goes to number@sms.tele2.lv.

Telefonica Movistar (from: 20, msg: 120, total: 120)
10-digit phone number. Goes to number@movistar.net

Telenor (from: 20, msg: 160, total: 160)
10-digit phone number. Goes to number@mobilpost.no.

Telia Denmark (from: 20, msg: 160, total: 160)
8-digit phone number. Goes to number@gsm1800.telia.dk.

Telus Mobility (from: 30, msg: 120, total: 120)
10-digit phone number. Goes to 10digits@msg.telus.com.

The Phone House (from: 20, msg: 160, total: 160)
10-digit phone number. Goes to number@sms.phonehouse.de.

TIM (from: 30, msg: 350, total: 350)
10-digit phone number. Goes to number@timnet.com.

UMC (from: 10, msg: 120, total: 120)
Sent by addressing the message to number@sms.umc.com.ua

Unicel (from: 10, msg: 120, total: 120)
Sent by addressing the message to number@utext.com

US Cellular (from: , msg: 150, total: 150)
Enter a 10 digit USCC Phone Number. Messages are sent to number@email.uscc.net

Verizon Wireless (from: 34, msg: 140, total: 140)
Enter your 10-digit phone number. Messages are sent via email to number@vtext.com.

Verizon Wireless (formerly Airtouch) (from: 20, msg: 120, total: 120)
Enter your phone number. Messages are sent to number@airtouchpaging.com. This is ONLY for former AirTouch customers. Verizon Wireless customers should use Verizon Wireless instead.

Verizon Wireless (myairmail.com) (from: 34, msg: 140, total: 140)
Enter your phone number. Messages are sent via to number@myairmail.com.

Vessotel (from: 20, msg: 800, total: 800)
Enter your phone number. Messages are sent to roumer@pager.irkutsk.ru.

Virgin Mobile Canada (from: 20, msg: 140, total: 140)
Enter your phone number. Messages are sent to number@vmobile.ca.

Virgin Mobile USA (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@vmobl.com.

Vodafone Italy (from: 20, msg: 132, total: 132)
Enter your phone number. Messages are sent to number@sms.vodafone.it

Vodafone Japan (Chuugoku/Western) (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@n.vodafone.ne.jp

Vodafone Japan (Hokkaido) (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@d.vodafone.ne.jp

Vodafone Japan (Hokuriko/Central North) (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@r.vodafone.ne.jp

Vodafone Japan (Kansai/West -- including Osaka) (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@k.vodafone.ne.jp

Vodafone Japan (Kanto/Koushin/East -- including Tokyo) (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@t.vodafone.ne.jp

Vodafone Japan (Kyuushu/Okinawa) (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@q.vodafone.ne.jp

Vodafone Japan (Shikoku) (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@s.vodafone.ne.jp

Vodafone Japan (Touhoku/Niigata/North) (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@h.vodafone.ne.jp

Vodafone Japan (Toukai/Central) (from: 20, msg: 160, total: 160)
Enter your phone number. Messages are sent to number@c.vodafone.ne.jp

Vodafone Spain (from: 20, msg: 90, total: 90)
Enter your username. Messages are sent to username@vodafone.es

Vodafone UK (from: 20, msg: 70, total: 90)
Enter your username. Messages are sent to username@vodafone.net

Voicestream (from: 15, msg: 140, total: 140)
Enter your 10-digit phone number. Message is sent via the email gateway, since they changed their web gateway and we have not gotten it working with the new one yet.

Weblink Wireless (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to @airmessage.net

WellCom (from: 20, msg: 160, total: 160)
Enter your phone number. Goes to @sms.welcome2well.com

WyndTell (from: 20, msg: 480, total: 500)
Enter username/phone number. Goes to @wyndtell.com